Haver & Boecker: Quotations in three hours
Company
- Portfolio: woven wire cloth products and bulk material filling machinery and systems
- Turnover: approximately EUR 470 million (2013)
- Employees: 2,870 plus (2014)
- Location: Oelde (headquarters)
- Internet: www.haverboecker.com
Role
The family-run business of Haver & Boecker was founded as a wire weaving company over 125 years ago. As in the past, wire mesh remains a part of the business. For a number of decades, Haver & Boecker have also been manufacturing and selling machinery and systems for bulk material filling. The HAVER ROTO-PACKER®, a rotating machine for packing bulk materials that can be individually configured by the customer, has been a best-seller within the product portfolio for over 50 years. Such configuration is also possible with the other machines. To map, support and accelerate the entire sales process – from the sales opportunity through to configuration and order – the company has introduced the camos CPQ solution.
Result
Today, the entire sales process is supported by the CPQ system. As a result, even less-experienced sales personnel with more limited technical expertise are nonetheless able to offer optimal customer support. In addition to process quality, the speed at which offers can be created has increased enormously: today a quotation can be produced within two hours of configuration – previously, this process could take up to three days in the case of complex enquiries. Moreover, thanks to the CPQ solution, data is now available that can be consolidated into statements by Haver & Boecker and used for the strategic alignment of sales.